Refunds/Returns/Replacements
SECTION I: REPLACEMENTS
We replace all delivery damaged/defective posters.
Customers can simply provide a photo(s) of the damages to forego having to return the poster(s).
Please message us at:
customersupport@movieposterplex.com
with your full name (as it appears on your order receipt) as well as your order # and aforementioned photo(s) of any damages.
Depending on where you live, the time it may take for your replacement poster to reach you may vary.
Customers can simply provide a photo(s) of the damages to forego having to return the poster(s).
Please message us at:
customersupport@movieposterplex.com
with your full name (as it appears on your order receipt) as well as your order # and aforementioned photo(s) of any damages.
Depending on where you live, the time it may take for your replacement poster to reach you may vary.
SECTION II: RETURNS
Our policy lasts 30 days from the date of arrival.
If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or replacement.
If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or replacement.
SECTION III: REFUNDS (if applicable)
Once your return is received and inspected we will:
Send you an email to notify you.
Notify you of the approval or rejection of your refund/replacement.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Send you an email to notify you.
Notify you of the approval or rejection of your refund/replacement.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
There is often some processing time before a refund is posted.